Heidelberg's digital interface for customer support plays a crucial role
Heidelberg has responded as quickly every bit possible to the difficult conditions caused by the global coronavirus crunch and provides its customers in the area of commercial, packaging and label printing with support at all levels. "Particularly in these challenging times, our digital interfaces to print shops worldwide are proving their worth in helping our customers in their daily operations," explains Rainer Hundsdörfer, chief executive officer of Heidelberg. The company generates around 85% of its sales abroad and supports its customers in the all-time possible way locally with its globally based and proven service and sales network in the graphics industry. Customers in all major press markets are served directly or via partners. "In these times of the coronavirus pandemic, our meridian priority is the health and safety of our employees and our customers. In terms of service, for example, nosotros are relying fifty-fifty more heavily on our tried-and-tested and long-established Remote Service and the Heidelberg Assistant, taking intendance of everything we possibly can via digital telephony or video conferencing, and providing information via our customer databases," continues Hundsdörfer.
Only recently, for example, the first Speedmaster printing was thus sold in Federal republic of germany via a video conference. A reliable supply of spare parts and consumables will besides exist ensured during the coronavirus pandemic. In add-on, all installations or necessary on-site technical services are provided with due regard to health precautions, equally far as the current situation allows, and e'er in mutual agreement with the customer and the prevailing local weather condition. The World Logistics Eye at the Wiesloch-Walldorf site has around 100,000 parts in stock, which means that more than 96% of the parts ordered are bachelor when the club is received. Customers do good from digital business models, such as subscription. With the Prinect Production Manager, for example, only the actual TIFF consumption per square meter is billed, which ways that fewer jobs also price less. In individual cases, Heidelberg grants extended payment terms for maintenance agreements. "Nosotros greatly value our customers, and, as their partner, are convinced that nosotros will master this time together," emphasizes Hundsdörfer.
Production in China ramped upwardly again
In Prc, currently the largest single market place for Heidelberg, the company runs its ain product site in Shanghai. Having been the first market to exist affected by the outbreak of the coronavirus pandemic, the situation there seems to be gradually easing. Production is now back to pre-crunch level, and all employees are back at work. Since the end of Feb, all employees at the local sales company have besides been back in activity, providing back up to customers, if possible in person, or otherwise past phone.
Health and safe are paramount
The peak priority for Heidelberg is the health of its employees at all sites. Advisable regulations on prophylactic and hygiene are strictly observed. Masterwork MK, partner and largest unmarried shareholder in Heidelberg, founded MK healthy at the end of February, and has entered into the production of disposable medical confront masks, including the complete supply chain. To date, the MK Group has also provided 35,000 medical face up masks for the Heidelberg Group, and another 40,000 volition follow shortly, primarily for the use of service technicians on customer assignments.
Source: https://packagingsouthasia.com/packaging-production/heidelbergs-digital-interface-for-customer-support-plays-a-crucial-role/
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